This Privacy Policy applies to Tira Travels (2/21/21/12) and our related bodies corporate. We keep all the information we gather confidential. Our Privacy Policy means how we collect, use, store and disclose your personal information. The policy may change from time to time and, if it does, the up-to-date version will always be available on this website. We encourage you to check our website to ensure that you’re aware of our current Privacy Policy.
You consent to our collection and use of that information as we describe in this Privacy Policy by providing your personal information to us.
This privacy policy applies to your use of this website. If you do not accept this privacy policy, you may not access the website.
Personal information includes information or an opinion about a reasonably identifiable individual. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.
We may ask you for other people’s personal information and travel preferences, such as your travel companions, to provide our products and services. If you provide this information, you must obtain their consent before delivering it to us and ensure they have read and consented to this Privacy Policy. Your account will allow you to view or change the information of any travel companions (subject to Tira Travels Terms and Conditions).[Include the link]
Where lawful and practical, you have the right to remain anonymous or to make use of a pseudonym; however, if you choose to remain anonymous or to use a pseudonym, we and our third-party contractors and merchants may not be able to provide you with access to some or all of our products or services (including travel products and services).
We may collect the following types of personal information:
Name;
Billing, mailing and/or street address;
Email address;
Telephone number and other contact details;
Age or date of birth;
Gender;
Credit card information;
Passport, visa, driver licence details, travel documentation and other forms of personal identification;
Travel itinerary details, travel, accommodation and location details;
Health and medical information;
Insurance details;
your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
information you provide to us through customer surveys; or
any other personal information that may be required in order to facilitate your dealings with us.
Register on our website;
Complete registration or enquiry forms, order any products or services from us, blogs, or any other user-generated content facilities or send emails to us;
Request, book, and confirm services and products (including concerning travel) from us and any of our related bodies corporate, agents, suppliers, contractors and/or merchants;
communicate with us and/or any of our related bodies corporate, agents, suppliers, contractors and/or merchants through correspondence, chats, email, or when you share information with such persons from other social applications, services or websites; or
Interact with the sites, services, content and advertising of us and/or any of our related bodies corporate, agents, suppliers, contractors and/or merchants.
Please do not submit your personal information to us if you do not wish for us to collect it.
We may collect, keep, process, use and disclose your personal information for the following reasons:
To give you to access and use the services and products (including concerning travel), website, and materials of us or any of our related corporations, agents, suppliers, contractors and merchants;
To operate, protect, customize and improve our services and products, as well as those of any of our related corporations, agents, suppliers, contractors and/or merchants and for marketing and advertising;
To send you marketing messages, reminders, technical notices, updates, security alerts, and information as requested by you;
To send you or allow you to view, update or change any information held by us that you have given to us including in lieu of other persons such as travelling group companions;
To send you promotional messages and other information that will be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find well interesting;
To request, book and confirm services and products (Inclusive in relation to travel) from us and/or any of our agents, suppliers, contractors or merchants;
To manage rewards, surveys, contests, or other promotional activities sponsored and/or managed by us.
To resolve disputes between us and to enforce contractual agreements with our users.
To provide you with our website services and develop our business activities.
To customize your visits to our website and developing the design and style of our website to improve the services offered to you;
To aware you about the latest changes to our website, products, services or travel offers that you will be find interesting;
For communicating with you;
To enable you to share our content with others, as example, by using an ‘Email a friend’ or ‘Share this’ functionality’ feature; and/or
To implement technical and statistical analysis to measure the performance of our services and the Site.
We and/or our related bodies corporate, agents, suppliers, contractors and/or merchants may send you direct marketing communications and information about our service and/or products (including concerning travel). This refers e-mails, SMS, mail or other forms of communication under the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (for example, an unsubscribe link).
We may disclose personal information for the purposes described in this privacy policy to:
Our employees, related bodies corporate, agents and contractors;
Our third party suppliers, merchants and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);
Professional advisers, dealers and agents;
Payment systems operators (e.g. merchants receiving card payments);
Our existing or potential agents, business partners or partners;
Our sponsors or promoters of any competition that we conduct via our services;
Anyone to whom our assets or businesses (or any part of them) are transferred;
Specific third parties authorised by you to receive information held by us; and/or
Other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
We may share information about you with suppliers that we engage to help us provide certain services and/or functionality – for example, online payment processing. We will use commercially reasonable endeavours to take steps to control and be responsible for using your information by such suppliers.
We reserve the right to disclose your personal information to comply with applicable laws and government or regulatory bodies’ lawful requests for information.
We may transfer, sell or assign any of the information described in this privacy policy to third parties due to a sale, merger, consolidation, change of control, transfer of assets or reorganisation of our business.
Subject to obtaining your consent, we may also supply personal information about you to third parties other than as set out above.
We may collect personal information about you when you use and access our website.
In addition to personal information, we may collect information about you automatically when you visit our website. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other devices. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser, but our websites may not work as intended for you if you do so. If you choose not to receive our cookies, we cannot guarantee that your experience with the Site will be as quick or responsive as if you receive cookies.
Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.
Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal data and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please get in touch with us and we will take reasonable steps to ensure that it is corrected.
If you think we have breached the Privacy Policy or wish to make a complaint about how we have handled your personal information, you can contact Tira Travels via our online form: (support.tiratravels.com. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time as per our Complaints Policy.(Include the link)
If we change or amend this privacy policy, we will update the revised policy with the latest effective date. If we make any changes to the privacy policy, we may also inform you by other means, such as sending an email or updating as a special notice on our website.
For any information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please get in touch with us using the details set out below:
For any inquiry or questions regarding this policy, please feel free to contact Tira Travels via our online form: support.tiratravels.com(Include the link)
108 Richmond Hill Road, Galle, Sri Lanka 0117 111 111
